Other times they simply camped out in the waiting rooms until the doctor had time to accommodate them. In some cases, they even had to be escorted by security because they refused to leave until they made a deal. Over the following days and weeks, the team went to almost every medical practice it could and tried to convince doctors to become paying customers. They recruited Ganju, who Massoumi met in the late 1990s when he was working in sales at Trilogy Software, to become their CTO. In Boston, that number was as high as 49 days.īoth Massoumi and Kharraz resigned from McKinsey soon after. A survey by Merritt Hawkins found out that it takes an average of 19 days to get an appointment in New York. In the conversion, Massoumi would openly wonder why people can book restaurant tables or flights over the internet, yet getting to see a doctor was still stuck in the previous century.Īfter doing some more research, they found out they were not the only ones acknowledging that problem. I’m like, I’m in pain! I want to go see a doctor! I can’t hear! And no one would see me.”Ī few weeks later, which allowed him to recover, Massoumi met up Kharraz for lunch. What he instantly discovered was that some of those numbers were out of date while others told him to wait for weeks to get an appointment.
“Being a type-A person, I figured I’m just going to start calling doctors, and I’m sure I can talk somebody in to seeing me same day,” he remembered. In a 2011 interview with Observer, Massoumi talked about his experience in trying to find a suitable doctor. One faithful day, after flying back from Seattle to New York, Massoumi ended up rupturing his eardrum. Massoumi and Kharraz met after the latter relocated from Germany to New York. He wound up consulting for McKinsey where he rose to become an associate principal.
After working as a doctor for two years, he decided to try something new. Kharraz, a German native, completed his medical degree at the Ludwig-Maximilians University in Munich. Massoumi decided to head back to school and get his MBA from Columbia.Īfterward, he ended up consulting for McKinsey as an engagement manager where he wound up meeting Kharraz. Unfortunately, due to the collapse of the dot-com bubble, almost all of his customers went bankrupt – and with that his business as well. Massoumi had his first taste of entrepreneurship at the turn of the century when he founded One Size Too Small, a company that sold software to e-commerce stores. Zocdoc, headquartered in New York City, was founded in 2007 by Cyrus Massoumi, Oliver Kharraz, and Nick Ganju.
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